Social Services

The Franklin County Department of Social Services is one of 120 local departments in Virginia's public social services system. The Department is an agency of county government which administers federal, state, and local public assistance and social work service programs.


Our mission is to protect the vulnerable, promote self sufficiency or maximum economic independence, and prevent negative social outcomes for the residents of Franklin County.


CommonHelp is a web-based system that allows Virginia citizens 24/7 easy access to screen and apply for:

  • Cash Assistance (TANF)
  • Child Care Services
  • Energy Assistance (Fuel, Crisis and Cooling)
  • Food Assistance (SNAP)
  • Medical Assistance


You can also renew your eligibility and report changes for all programs noted on the CommonHelp website.

Energy Assistance

Crisis Assistance begins on Friday, November 1, 2019 through Friday, March 13, 2020. This is intended to meet a household's emergency heating need. Assistance offered includes one time only heat security deposit, portable heater for temporary use, purchase of home heating fuel, payment of heat utility bill, payment for emergency shelter, and/or heating equipment repair/purchase. Crisis Assistance for payment on cut off notices and low fuel/no fuel starts Wednesday, January 2, 2020 through Friday, March 13, 2020. Applications for fuel and crisis are accepted online at CommonHelp website or by calling the Enterprise Customer Service Center at 855-635-4370, or by visiting your local department of Social Services.

Virginia Freedom of Information Advisory Council Information

In accordance with federal law and U. S Department of Agriculture policy, this institution is prohibited from discrimination on the basis of race, color, national origin, sex, age, religion, political beliefs, or disability. To file a complaint of discrimination, write to the United States Department of Agriculture (USDA), Director, Office of Civil Rights:
1400 Independence Avenue, SW
Washington, D.C. 20250-9410
Phone: 800-795-3272 (voice)
TTY: 202-720-6382

View more information on this policy.