How does CodeRED work?

CodeRED delivers the notification through a high-speed telephone calling system to a phone number on the CodeRED database. County staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A voice and/or text message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

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1. Why is Straight Talk not listed as a service provider for the CodeRED alert?
2. What is CodeRED, and why is it important to me?
3. When will CodeRED be used?
4. How does CodeRED work?
5. Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?
6. Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?
7. I have a business located in Franklin County. Can I arrange to have CodeRED messages sent to my business?
8. What if I want to register additional numbers for my address?
9. Is my personal information protected?
10. How will I recognize a CodeRED notification?
11. What should I do if I receive a CodeRED notification?
12. I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?
13. Will the CodeRED system leave a message on an answering machine?
14. I received an emergency message that went to my home phone voicemail. Only part of the message recorded. Why does this happen, and what should I do?
15. What happens if the line is busy?
16. What circumstances might prevent a notification from being delivered to me?
17. Will I receive all notifications sent by the County?
18. How can I make sure I receive a CodeRED notification if telephone systems are overloaded?
19. How do I remove my number from CodeRED?